Shipping Information | Cayuga Lake Creamery

Shipping Information

Costs

Shipping and handling cost:

  • The cost to ship FedEx 2nd day Express or FedEx Ground (if within 2 day zone) from our location to your location, in a reusable styrofoam container, enough dry ice to keep the ice cream frozen during shipment and handling fees.

Delivery Details

  • Orders are shipped on Wednesday each week and will typically arrive Thursday or Friday, during the day. Orders placed after midnight on Monday will usually be shipped the following week.
    NOTE: Thanksgiving orders must be received by noon Sunday, November 18th, and will ship on Monday for delivery Tuesday or Wednesday before Thanksgiving. Christmas orders must be received by midnight Sunday, December 16th, and will ship on Monday for delivery Tuesday or Wednesday before Christmas. No orders will ship the week of December 24th.
  • We recommend that you notify the recipient in advance to expect delivery of a perishable item. Item will be left in as secure a place as the delivery person can find and should stay frozen until the evening. Please confirm that the recipient will be at home or that their office is open on the delivery days.
  • Upon receipt remove the ice cream or sorbet from the package and place immediately in a freezer to guarantee a quality frozen product.
  • FedEx will not deliver to a PO box, so please be sure that the correct delivery address is entered.
    Please provide an e-mail address so that you will receive a tracking number when your order ships.
  • Cayuga Lake Creamery and FedEx can not be held responsible for the condition of the frozen product if the recipient is unable to receive the package upon delivery.

Dry Ice

  • Please handle dry ice with care. Instructions are provided.

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